Roin Assistant

Support that reads the source code.

Ask a question inside ROIN and the answer comes from the software itself — it reads the actual code and the history of every bug before it replies. If what you found is broken, it files the ticket and the fix starts the same day.

Not a chat sidebar

Every vendor in freight is adding a chat window to software that was finished fifteen years ago. The difference is what sits behind the window.

Usually

A search across help articles written for an older version of the product.

Here

The assistant reads the source code behind the page you are on before it replies.

01

You open it where you are

The assistant sits in the top nav of every page. It already knows which screen you were on and which load you were looking at, so you do not have to explain the setup.

02

It goes and reads

Before answering it reads the code behind the page you are on and the record of every bug reported before yours. That is why the answer is specific instead of a link to a help article.

03

You watch it work

Typing dots and a plain-English status line — checking the issue tracker, searching the code, writing it up. The reply appears as it is written.

04

It follows through

The answer is emailed to you too, and you can reply straight from your inbox. The thread stays in one place.

Request SR-41 · Received
The rate on load 53318 isn't showing up on AR aging.
Searching the ROIN code…
Found it. The load settled after the report's window closed, so it fell out of the aging view. I've filed it and a fix is being written now. I'll message you here when it's live.
Status: looking · ticket opened

What happens to what you send

A question

Answered from the software's own documentation and code, usually in under a minute. No ticket, no queue, no waiting until Monday.

A bug

Filed as a tracked ticket automatically, and a fix is written and put up for review the same day. You get a message here when it goes live.

An idea

Routed to a human, not buried. Feature requests go to the person who decides what gets built, and you hear back from him.

Where we are straight with you

  • It is an AI, and it says so. Nobody is pretending a person typed that.
  • A person is one message away. Type "get Cory" and a human picks it up.
  • It reads your company's requests only. Your loads, rates and customers never cross into another brokerage's view.
  • It reads your data and never changes it. Only your team edits your loads.

Ask it something hard.

Bring the question your current vendor has not answered yet and put it to the assistant on the call.

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